Printer Mailboxes are Helping Businesses

~~Lexmark proves there is still a need for stand-alone printers and the M5155 is just one of those in their line of blue-chip printers.  The M5155 comes network ready and is equipped with standard duplexing.  It also has a customizable 4.36 inch intuitive color touch screen, making it simple to maneuver even for the most inexperienced of operators.

Congratulations Are In Order

~~Please join us in congratulating Chelsea Elliott and Hunter Wallace, Employees of the Month for April and May.  Chelsea has been an intricate part of our Inside Sales Group for just under two years.  In that time, she has proven to be held in high regard from both customers and fellow employees.  Her customer service skills are always on display as she assists accounts, both over the phone and in person.

Duplicator Receives Service Excellence Award

Ricoh recently recognized Duplicator Sales & Service’s top-notch Service Department and extended their appreciation for their participation in the Service Excellence Program.  Ricoh acknowledged Duplicator’s commitment to service excellence and reported that out of 400+ dealerships, only 55 dealers earned this prestigious Service Excellence Award. 

Welcome Aboard!

Customers are the lifeblood of any business and we at Duplicator Sales & Service do not take for granted our loyal and growing customer base.  Let us take this time to welcome our new customers:

Clown Day at Duplicator

~~Duplicator is proud to be the Clown Headquarters for the 2015 Pegasus Parade.  In fact, we have had the pleasure of providing this service for 20 plus years.
DS&S is strategically located at the very start of the parade at Campbell & Broadway.  Our garage area provides ample room for the “funny people” to meet, get their costumes together and basically entertain all employees coming and going.  And, by the way, we are a great audience! 

Aurora Twombly

Duplicator Sales and Service/Derby City Litho is proud to have Aurora Twombly home. You can find her at 831 East Broadway, Louisville KY, 40204, located inside on the demo floor. We would like to share some information on how she came into our lives.

On why we chose to sponsor a Gallopallooza horse:

The Importance of a Connectivity Help Desk

After the purchase of a multifunctional device equipped with copy, print, and scan, a customer can reap the benefits of a Connectivity Help Desk supplied from the dealer.  This service can provide technical assistance and support for incoming questions and issues related to connectivity on the multifunctional device.

Let's Celebrate!

Please join us in celebrating Duplicator Sales & Service and Derby City Litho's working anniversaries of March and April, 2015:  Kevin Walter, March 1st (33 years), Steve Stelton - March 5th (25 years), Doris Tankersley - March 7th (10 years), Thom Brown - March 11th (13 years), Bryan Nash - March 12th (8 years), Josh Carter - April 15th (13 years), Suzanne Martinez - April 26th (16 years), Keith Gillispie - April 29th (13 years), & Jason Klusmeier - April 29th (2 years).  The average length of employment:  15 years.  Outstanding!

Our Employee of the Month: March 2015

Sherri Wallace is a Field Service Technician in the Service Department who consistently does a tremendous job.  She possesses excellent customer service and communication skills that make her a great representative of the company.

This past year she has progressed from servicing smaller black and white units to bigger black and white models and B to C color products.  Sherri is known to be a quick study and is up for the challenge.  Congrats!


Employee of the Month: February 2015

Keith Gillispie is our Digital Integration Specialist in the Lexington area and is responsible for all connectivity installations.  He is a tremendous individual with an unbelievable work ethic and is known for his flexibility with his work schedule.  If he's asked to go somewhere on a busy day, his first answer is never "no", rather "let me see if I can change my day around".


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