Employee of the Month

  James has embraced his role as Technical Trainer for our Ricoh and Lexmark products for the last 17 years.    He often holds in-depth technical training classes to our service personnel to keep them up-to-date on all enhancements, new equipment,  and product updates.   As of late, he has taken on the extra role of training on our new FP Mailing Systems.             
    Unlike some companies who send their representatives for out-of-town training, James usually goes it alone.  At the manufacturer*s location, he is initially trained, then tested, and last but not least, he undergoes the *Train the Trainer* program in which he puts his training skills to good use.  Not an easy task since he actually has to give a training session to the instructor who trained his class with all eyes upon him.  From there he is certified and comes back equipped to hold classroom sessions with service technicians.
   James is an excellent trainer, not only for our service personnel, but for the company as a whole.  Congratulations on a great job!