The Importance of a Connectivity Help Desk

After the purchase of a multifunctional device equipped with copy, print, and scan, a customer can reap the benefits of a Connectivity Help Desk supplied from the dealer.  This service can provide technical assistance and support for incoming questions and issues related to connectivity on the multifunctional device.

Let's Celebrate!

Please join us in celebrating Duplicator Sales & Service and Derby City Litho's working anniversaries of March and April, 2015:  Kevin Walter, March 1st (33 years), Steve Stelton - March 5th (25 years), Doris Tankersley - March 7th (10 years), Thom Brown - March 11th (13 years), Bryan Nash - March 12th (8 years), Josh Carter - April 15th (13 years), Suzanne Martinez - April 26th (16 years), Keith Gillispie - April 29th (13 years), & Jason Klusmeier - April 29th (2 years).  The average length of employment:  15 years.  Outstanding!

Our Employee of the Month: March 2015

Sherri Wallace is a Field Service Technician in the Service Department who consistently does a tremendous job.  She possesses excellent customer service and communication skills that make her a great representative of the company.

This past year she has progressed from servicing smaller black and white units to bigger black and white models and B to C color products.  Sherri is known to be a quick study and is up for the challenge.  Congrats!


Employee of the Month: February 2015

Keith Gillispie is our Digital Integration Specialist in the Lexington area and is responsible for all connectivity installations.  He is a tremendous individual with an unbelievable work ethic and is known for his flexibility with his work schedule.  If he's asked to go somewhere on a busy day, his first answer is never "no", rather "let me see if I can change my day around".

IT Security ... What You Need to Know

     Security applied to devices such as computers, smart phones and tablets as well as public and private networks is often referred to as IT security or “cyber security”.  The intention is to secure networks, computers and data from attack, damage or unauthorized access such as hackers, viruses and other incidents.
     Understanding of the different types of IT security will provide you with peace of mind and will help you decide which aspects of IT security you need to improve. 

Our New Customers

A business can never place too much emphasis on the importance of its customers.  We at Duplicator Sales & Service recognize the fact that our customer base is crucial to the success of our organization.  Please join us in welcoming our new customers:

Ricoh "Outsmarts" the Competition

For businesses that prefer the functionality and performance of today’s smart phones and tablets, Ricoh has made available a 10.1” Wide Super VGA Smart    Operational Panel option on many of their multifunctional units.
     Using the new Ricoh Smart Device Connector app, which is available for IPhone or Android, users can walk up to the MFP and place their mobile device either on the QR code or on the phone symbol and print directly from their smart devices.

Employees Celebrate Working Anniversaries

Please join us in celebrating Duplicator Sales & Derby City Litho's working anniversaries of January and February 2015:

Derby City Litho Wins Gold Award

Derby City Litho, a division of Duplicator Sales & Service, has partnered with the Kentucky Derby Festival since 1988.  In that time, DCL has designed and printed the Media Guide as well as the program for the “They’re Off” Luncheon, the official corporate kick-off of the Kentucky Derby Festival.  Derby City has also printed several other pieces throughout the years to support the Festival.

Why Recycle Toner Cartridges?

  For some time, we've all heard the importance of recycling.  Usually what comes to mind are plastic bottles, cans or even paper.  But it is now more important than ever to consider recycling toner cartridges.  When toner cartridges are empty, many organizations question how to recycle them.  We at Duplicator Sales & Service want to applaud those who recycle and make it easy for them to do so.


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