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Say Hello To ...

Josh Kahl is our new Technical Product Support Specialist in the service department.  He will be monitoring FM Audit and contacting customers to resolve issues.  Most recently he was a Product Support Specialist for Ricoh where he managed 350 printer/mfp’s at a local hospital.

Josh is currently taking classes at Jefferson Community & Technical College and is majoring in Cyber Security.  He has his CompTIA+ certification that confirms foundational IT skills across a variety of devices and operating systems.

Meet the New Gal!

Meet Sarah Scheirich, our new Customer Service Representative at Derby City Litho.  Sarah comes to us with over 21 years in the label and envelope manufacturing business. 

She is married and has one 5-year-old daughter (Page) and a 2 ½ year old son (Joe).  The family also has a 9-month-old Cocker Spaniel/Border Collie mix named Shadow.

Sarah has a degree in Sociology from the University of Louisville and in her free time she likes to read, walk and hike.   Since her husband is a musician, they love to listen to music and attend music festivals.  Welcome aboard!

A Big Welcome to Cathy Caudill!

Meet Cathy Caudill, our new dispatcher in the Service Department.  Cathy comes to us with 12 years of office experience as well as warehouse managerial experience.

She has been married to her best friend (Donald) for the last 35 years. They have two children (Kennie & Courtney) and four grandchildren.  The family also has an 11-year-old Maltipoo named Scruffy.

Cathy likes to spend time with her grandkids, cheer for the Kentucky Wildcats, and is a big fan of Nascar racing.  Her favorite vacation is a cruise with her family.

Welcome aboard!

Introducting ... Holly Sheckles

Please welcome Holly Sheckles, our new Cash Receipts Specialist in the Accounting Department.  Holly has four years Collections experience plus two years as a Refund Specialist which should assist her nicely in her new duties here at Duplicator.

She has two children, a son who is 25 and a daughter who is 10.  She also has 2 dogs – Leo and Zu who are 1 ½ years and 7 years old respectively.

Above and Beyond Award

Congratulations to Kelly Arel, this month’s standout employee.  Kelly’s primary responsibility in our E’Town office is handling Fast Track Copy & Creative Services.  However, she does so much more.

Aside from her duties in helping with service calls, Kelly also assists the Sales Department with various projects.  She is always willing to help in any way she can and we are very appreciative.

Howdy!

Meet Jon Ullman, our new Summary Billing Specialist in the Accounting Department.  Jon was born and raised in Toronto, Canada and has been in the Louisville area for almost two years.  He is currently pursuing an online Bachelor of Science degree in Business and Theology Studies at Southern Theological Seminary with one more year remaining.  He has two years accounting experience under his belt while working at Southern Seminary as well as two years accounting experience while living in Canada.

Records Were Made to be Broken!

We did it!  So pat yourself on the back!  We dug deep in our pockets and came up with 157 backpacks for the Volunteer of America’s Operation Backpack this year, topping our previous record of 154 backpacks.  We didn’t “kill” the record, but nevertheless, we exceeded it.

Meet the New Guy

Please give a warm welcome to Lee Nejdl, our new General Maintenance Specialist for Duplicator and Derby City Litho.  Lee has an impressive background as he is a Navy veteran who, for many years, specialized in IT work.  He most recently worked with NBC Universal where he helped to support over 7000 servers.  He also has experience in apartment maintenance and remodeling. 

Props to Mark Blackburn!

Mark is our Director of Service and Technology and has been with the company roughly 25 years.  He basically oversees all aspects of the Service Department and is one of those exceptional employees who takes on many roles, doing an admirable job at each.  

Mark provides network and technical support to customers, technical staff, in-house users, etc.  He also integrates equipment, software and security measures at the customer site. 

2019 Service Awards

Duplicator Sales & Derby City Litho's Annual Service Awards Presentation took place on Thursday, July 18th.  Mike Nash was Master of Ceremonies and did not disappoint when it came to honoring these long-time employees.  Distinguished employees with 20, 25, 30, 35, 40 and 45 years of service were recognized.

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