The Importance of a Connectivity Help Desk

After the purchase of a multifunctional device equipped with copy, print, and scan, a customer can reap the benefits of a Connectivity Help Desk supplied from the dealer.  This service can provide technical assistance and support for incoming questions and issues related to connectivity on the multifunctional device.

A well-trained technician can walk the end-user through a problem solving process while providing user support and customer service.  They can then diagnose and resolve most technical issues.  Whether it be by phone or remote monitoring, a specialist can educate and direct the end-user to an overall solution.

Before investing in a multifunctional device, a customer should strongly consider researching vendors to see if they have this support system in place.  A company who provides such a service is telling the customer the relationship doesn't end when the equipment is sold, rather continues by providing ongoing support for their office technology.

For more information on our Duplicator Sales and Service's help desk go to: