Duplicator Receives Service Excellence Award

Ricoh recently recognized Duplicator Sales & Service’s top-notch Service Department and extended their appreciation for their participation in the Service Excellence Program.  Ricoh acknowledged Duplicator’s commitment to service excellence and reported that out of 400+ dealerships, only 55 dealers earned this prestigious Service Excellence Award. 

Welcome Aboard!

Customers are the lifeblood of any business and we at Duplicator Sales & Service do not take for granted our loyal and growing customer base.  Let us take this time to welcome our new customers:

Clown Day at Duplicator

~~Duplicator is proud to be the Clown Headquarters for the 2015 Pegasus Parade.  In fact, we have had the pleasure of providing this service for 20 plus years.
DS&S is strategically located at the very start of the parade at Campbell & Broadway.  Our garage area provides ample room for the “funny people” to meet, get their costumes together and basically entertain all employees coming and going.  And, by the way, we are a great audience! 

Aurora Twombly

Duplicator Sales and Service/Derby City Litho is proud to have Aurora Twombly home. You can find her at 831 East Broadway, Louisville KY, 40204, located inside on the demo floor. We would like to share some information on how she came into our lives.

On why we chose to sponsor a Gallopallooza horse:

The Importance of a Connectivity Help Desk

After the purchase of a multifunctional device equipped with copy, print, and scan, a customer can reap the benefits of a Connectivity Help Desk supplied from the dealer.  This service can provide technical assistance and support for incoming questions and issues related to connectivity on the multifunctional device.

Let's Celebrate!

Please join us in celebrating Duplicator Sales & Service and Derby City Litho's working anniversaries of March and April, 2015:  Kevin Walter, March 1st (33 years), Steve Stelton - March 5th (25 years), Doris Tankersley - March 7th (10 years), Thom Brown - March 11th (13 years), Bryan Nash - March 12th (8 years), Josh Carter - April 15th (13 years), Suzanne Martinez - April 26th (16 years), Keith Gillispie - April 29th (13 years), & Jason Klusmeier - April 29th (2 years).  The average length of employment:  15 years.  Outstanding!

Our Employee of the Month: March 2015

Sherri Wallace is a Field Service Technician in the Service Department who consistently does a tremendous job.  She possesses excellent customer service and communication skills that make her a great representative of the company.

This past year she has progressed from servicing smaller black and white units to bigger black and white models and B to C color products.  Sherri is known to be a quick study and is up for the challenge.  Congrats!


Employee of the Month: February 2015

Keith Gillispie is our Digital Integration Specialist in the Lexington area and is responsible for all connectivity installations.  He is a tremendous individual with an unbelievable work ethic and is known for his flexibility with his work schedule.  If he's asked to go somewhere on a busy day, his first answer is never "no", rather "let me see if I can change my day around".

IT Security ... What You Need to Know

     Security applied to devices such as computers, smart phones and tablets as well as public and private networks is often referred to as IT security or “cyber security”.  The intention is to secure networks, computers and data from attack, damage or unauthorized access such as hackers, viruses and other incidents.
     Understanding of the different types of IT security will provide you with peace of mind and will help you decide which aspects of IT security you need to improve. 

Our New Customers

A business can never place too much emphasis on the importance of its customers.  We at Duplicator Sales & Service recognize the fact that our customer base is crucial to the success of our organization.  Please join us in welcoming our new customers:


Subscribe to Blog