Welcome Aboard!!

Please join us in welcoming Rick Page, our new Inventory Control/Facilities Part-Time Floater.  Rick has a strong background in the printing and paper business and will be a big help to many departments.  On the personal side, he's been married for 39 years and has 2 daughters.  Rick enjoys golfing, canoeing, camping and umpiring baseball games.  On top of that, Rick and his wife volunteer their time to entertain at nursing homes and retirement communities.  As if that wasn't enough, Rick plays a mean game of Scrabble.  Welcome aboard!


Employee of the Month

~~   Charles is a Field Product Specialist in our E'Town office who works on color and black and white devices.  Soon he will be celebrating his 20th year with the company.  Since he covers the majority of our copier line, his product knowledge makes him the “go-to-guy” with some of our more challenging calls.  Needless to say, he's a huge help in all areas and even helps out on the connectivity side as well.

Happy People - Happy Workplace

~~     When employees remain with a business over many years, it speaks volumes about the company.   Finding good employees is a challenge for any business, but retaining good employees is a true accomplishment.  Some may go so far as to say the key to a successful business is having good long-time employees who know the ins and outs of the business. 

What is a Document Server?

~~The document server is a storage area on all mid-volume and up Ricoh multifunctional copiers.  It is ideal for storing commonly used forms such as fax cover sheets, expense reports, and even larger documents like employee handbooks.  Up to 3000 files can be stored.  Documents can be stored at the device itself using either the document feeder or exposure glass or can be sent directly from a PC.  The document server can be accessed from any computer connected to the same network that the Ricoh server is.

Printer Mailboxes are Helping Businesses

~~Lexmark proves there is still a need for stand-alone printers and the M5155 is just one of those in their line of blue-chip printers.  The M5155 comes network ready and is equipped with standard duplexing.  It also has a customizable 4.36 inch intuitive color touch screen, making it simple to maneuver even for the most inexperienced of operators.

Congratulations Are In Order

~~Please join us in congratulating Chelsea Elliott and Hunter Wallace, Employees of the Month for April and May.  Chelsea has been an intricate part of our Inside Sales Group for just under two years.  In that time, she has proven to be held in high regard from both customers and fellow employees.  Her customer service skills are always on display as she assists accounts, both over the phone and in person.

Duplicator Receives Service Excellence Award

Ricoh recently recognized Duplicator Sales & Service’s top-notch Service Department and extended their appreciation for their participation in the Service Excellence Program.  Ricoh acknowledged Duplicator’s commitment to service excellence and reported that out of 400+ dealerships, only 55 dealers earned this prestigious Service Excellence Award. 

Welcome Aboard!

Customers are the lifeblood of any business and we at Duplicator Sales & Service do not take for granted our loyal and growing customer base.  Let us take this time to welcome our new customers:

Clown Day at Duplicator

~~Duplicator is proud to be the Clown Headquarters for the 2015 Pegasus Parade.  In fact, we have had the pleasure of providing this service for 20 plus years.
DS&S is strategically located at the very start of the parade at Campbell & Broadway.  Our garage area provides ample room for the “funny people” to meet, get their costumes together and basically entertain all employees coming and going.  And, by the way, we are a great audience! 


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